FREQUENTLY ASKED QUESTIONS
1. Where is your office located?
2. Do you have ___? Is it in stock?
3. Can I have my order delivered?
4. Can you deliver outside Metro Manila?
5. How do you ship out my order?
6. How long do special or indent orders take?
8. What are your office hours? Do you have any lunch breaks?
10. What about after-sales service? Do your products come with a warranty?
11. My warranty has expired. What if I need to have my equipment repaired?
12. Do you keep spare parts in stock?
13. I live outside Metro Manila. What if my equipment is in need of repair?
14. What are your terms of payment?
15. I bought my machine from someone/somewhere else, can you fix it?
1. Where is your office located?
Our office is located at 428 Calbayog Street, Highway Hills, Mandaluyong City. Just type in PFESCORP on Waze or Google Maps
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2. DO YOU HAVE ___? IS IT IN STOCK?
Please call our office to check availability of items. If we don't have it in stock, we'll give you an estimated lead time for the item to arrive
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3. CAN I HAVE MY ORDER DELIVERED?
We deliver for free to anywhere in the Metro Manila area for a minimum invoice amount of P50,000. For orders smaller than P50,000, a delivery fee may apply and is subject to confirmation because of our delivery schedules. If there are any tolls or other fees, the client will be the one to shoulder it
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4. CAN YOU DELIVER OUTSIDE METRO MANILA?
Yes! We can ship out items to all over the Philippines. We can send it out through your preferred forwarder or through the various national shipping and delivery companies. Just ask our office to include an estimated cost with your quotation for any shipping or crating charges
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5. How DO YOU SHIP OUT MY ORDER?
Depending on the item, we can ship it out via sea or air. If we're not the ones delivering it, we can send out your order via freight forwarders like Negros Navigation, AP Cargo, Seagate, 2Go, LBC, or Pambato
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6. How LONG DO SPECIAL OR INDENT ORDERS TAKE?
It depends on the item and country of origin. Items from the US or China normally require a lead time of about 60-100 days. Items from Europe have a lead time of about 90-150 days (but sometimes it is earlier). If the requirement is urgent, we can have it airfreighted in for an additional charge to cover additional freight charges, duties, and taxes
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7. WHY DO I NEED AN AVR?
The electric power supply in the Philippines is very volatile. We require our customers to have an AVR installed with units that have electronic boards, motors, and/or compressors to prevent any electrical surges or fluctuations from damaging the machine
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8. What are your office hours? Do you have any lunch breaks?
Our office hours are 8am to 5pm, Monday to Saturday except for holidays. We have lunch breaks, but feel free to drop by during yours! There's always someone in our showroom ready to assist you
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9. Do you fabricate equipment and/or worktables?
No, but we can work with your contractor or fabricator to make sure our equipment will fit your location
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10. What about after-sales service? Do your products come with a warranty?
Our equipment comes with our standard 1-year warranty against faulty workmanship and factory defects unless otherwise noted.
Our ice makers from Hoshizaki have a 2-year warranty on compressors.
Breakable and consumable parts like gaskets, bulbs and glass are not covered by the warranty
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11. My warranty has expired. What if I need to have my equipment repaired?
No problem, just call us! We keep an in-house service center and have accredited service partners in major locations in the Philippines so you shouldn't have to worry about your equipment even after the warranty has expired. You can also send your unit back to our office and for a small diagnostic fee (deductable from total repair fee)
You can call our service manager to coordinate repair of your equipment. We'll send you a quotation of repair costs after running diagnostics on your unit
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12. Do you keep spare parts in stock?
Yes, we keep parts for all the brands we represent and as much as possible keep them in stock at all times. Priority is given to repairs and requirements of customers who have purchased equipment from us and we have the right to refuse service/repair of units not purchased from PFESCORP
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13. I live outside Metro Manila. What if my equipment is in need of repair?
Just call our service manager and we'll coordinate repairs with you. We have accredited service partners around the country. You can also send your unit over for us to repair in-house or we can send our technician out to your area (subject to transportation, board/lodging/per diem fees)
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14. What are your terms of payment?
We accept cash, check (subject to clearing), bank transfer (BDO/MBTC/ChinaBank/RCBC/Unionbank/PNB)
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15. I bought my machine from someone/somewhere else, can you fix it?
It depends on the unit, brand, voltage, and available technicians/spareparts (priority is given to PFESCORP customers). Expect higher service charges than PFESCORP-bought machines. Please call our service manager to ask, or e-mail info@pfescorp.com
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